Customer Service – Clash of cultures

My very American wife was trying to shop at this newly opened department store (German origin)

There seems to be a fine line between 'service' and 'disturbance'

There seems to be a fine line between 'service' and 'disturbance'

in Bangalore. They had gone a little overboard in the number of ‘staff’ they had hired to the extent that it was hard to push the shopping cart in the aisles. Every few feet there was a Store staff person standing around.

My wife approached the refrigerated section. She was eyeing something in one of the cupboards that she wanted to get to. At this point one of the ubiquitous staff person asks her

Staff Person: May I help you Madam?

My wife: Yes, you can help me by getting out of my way, so I can get in that cupboard behind you!!! :)

The clash of cultures between the ruggedly independent Americans and the Indian culture where people are happy to have help with just about anything was too much. Apparently the staff person did not get the sarcasm that my wife threw at her and just went away thinking what a rude foreigner! :)

Please note: Cultures are simply different, not superior or inferior. Depending on a persons makeup, they may ‘prefer’ one culture over another. I am not making judgements on any culture in particular. The differences are what make the world an interesting place to live.

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